Privacy Policy

Run Collective (“Run Collective”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you visit or use www.runcollective.co.za, create an account, purchase products, contact us, subscribe to communications, enter or participate in events, or otherwise interact with Run Collective.

This Privacy Policy is intended to comply with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Information We Collect

Depending on how you interact with Run Collective, we may collect the following information:

1.1 Personal Information

This may include:

Full name and surname
Email address
Telephone or mobile number
Billing address
Delivery address
Postal address
Customer account information
Username and password information
Order and purchase information
Product preferences
Information provided when contacting us
Information submitted through website forms
Newsletter subscription information
Event registration information
Information provided when requesting assistance or making an enquiry

1.2 Payment Information

When you purchase products through our website, payment-related information may be processed in order to complete the transaction.

Payments may be processed through third-party payment providers. Run Collective may receive information necessary to confirm and administer your payment and order.

We do not intend to store complete credit card details where payment is processed through a secure third-party payment provider.

1.3 Information About Your Website Use

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Shopping cart activity
Date and time of visits
Referring website
General location information
Website interactions
Technical information relating to your device and browser

This information may be collected through cookies, analytics tools, pixels and similar technologies.

2. How We Collect Your Information

We may collect personal information when you:

Create a customer account
Place an order
Purchase products from us
Complete the checkout process
Contact us by email or telephone
Complete an enquiry or contact form
Subscribe to our newsletter or marketing communications
Enter or participate in a Run Collective event
Request information about our products
Request assistance with an order
Request an exchange or other customer service assistance
Visit our stores
Interact with our website
Interact with our social media pages
Otherwise voluntarily provide information to us

The website provides online shopping facilities and allows customers to purchase products including running shoes, endurance fuel, hydration products, apparel and other running equipment.

3. How We Use Your Personal Information

We may use your personal information for legitimate business purposes, including to:

Create and manage customer accounts
Process and fulfil orders
Process payments
Arrange deliveries
Arrange in-store collections
Communicate with you regarding your orders
Provide customer support
Process exchanges and returns where applicable
Respond to enquiries
Manage customer relationships
Send transactional and service-related communications
Send newsletters and marketing communications where permitted
Administer events
Communicate with event participants
Improve our website and online shopping experience
Understand customer preferences and website usage
Detect and prevent fraud
Protect the security of our website and systems
Maintain business, accounting and transaction records
Comply with applicable laws and regulations
Protect and enforce our legal rights
Carry out other activities reasonably necessary to operate our business

4. Customer Accounts

If you create an account on our website, we may collect and retain information necessary to manage your account.

This may include:

Name
Email address
Contact details
Billing and delivery information
Order history
Account preferences
Login credentials

You are responsible for keeping your account password and login information confidential.

You should notify us if you believe that your account has been accessed without your authorisation.

5. Orders and Purchases

When you place an order, we collect information necessary to process and fulfil that order.

This may include:

Customer name
Contact details
Billing information
Delivery address
Products purchased
Product quantities
Order value
Payment status
Delivery or collection information
Order communications

We may retain order information for accounting, legal, customer-service, warranty, dispute-resolution and business-record purposes.

6. Deliveries and Collections

Where you select delivery, we may provide relevant customer information to courier or delivery service providers so that your order can be delivered.

Where you select in-store collection, we may use your information to identify and process your collection.

Run Collective currently provides delivery within South Africa and offers in-store collection options.

Information provided to delivery or collection service providers will be limited to information reasonably necessary to fulfil the relevant order.

7. Payment Information

Payments made through the website may be processed by third-party payment providers.

The payment provider may collect and process payment information in accordance with its own privacy policy and security procedures.

Run Collective may receive information necessary to confirm payment, process an order and manage the transaction.

Run Collective does not sell or rent customer payment information.

8. Direct Marketing and Newsletters

Where permitted by applicable law, Run Collective may use your personal information to send communications about:

New products
Running shoes
Apparel
Running equipment
Endurance fuel
Promotions
Special offers
Events
Store activities
Other products or services that may be relevant to you

You may opt out of marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting Run Collective directly.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, account, payments, deliveries, collections or other services you have requested.

9. Events

Run Collective may promote, organise, support or provide information relating to running and sporting events.

If you register for, enter or participate in a Run Collective event, we may collect information necessary to administer your participation.

This may include:

Name
Contact details
Event information
Registration information
Emergency or other information where reasonably necessary for the particular event

Run Collective’s current Terms & Conditions state that people who enter its events may be added to its database for future communications. Any such marketing will be handled in accordance with applicable privacy and direct-marketing requirements, including applicable opt-out rights.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep products in your shopping cart
Remember customer preferences
Maintain customer login sessions
Improve website functionality
Understand how visitors use our website
Analyse website traffic
Measure website performance
Improve our online shopping experience
Support website security
Support advertising and marketing activities

You may configure your browser to refuse or delete cookies.

Please note that disabling certain cookies may affect the functionality of the website, including shopping cart or account functionality.

11. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors interact with our website.

This may include information about:

Pages visited
Products viewed
Time spent on the website
General traffic sources
Device and browser information
Website interactions

This information may be used to improve website functionality, content, performance and customer experience.

12. Sharing Your Personal Information

Run Collective does not sell or rent your personal information to third parties.

We may share personal information where reasonably necessary to operate our business, fulfil your orders, provide services or comply with legal obligations.

Depending on the circumstances, information may be shared with:

Payment service providers
Courier and delivery companies
Website hosting providers
Website developers and technical service providers
IT and security providers
Email and communication service providers
Marketing and analytics providers
Event-related service providers
Professional advisers
Accounting and administrative service providers
Law enforcement authorities where legally required
Regulatory authorities where legally required
Other service providers where reasonably necessary to provide requested services

Third parties processing personal information on our behalf will only receive information reasonably necessary for the relevant purpose.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, brands, event organisers, payment providers, social media platforms and other services.

Run Collective is not responsible for the privacy practices, security or content of third-party websites.

If you follow a link to a third-party website, you should review that website’s privacy policy before providing personal information.

14. Social Media

Run Collective may maintain social media profiles and may provide links to social media platforms through its website.

If you interact with Run Collective through a social media platform, the relevant platform may collect and process information in accordance with its own privacy policy and terms.

We recommend reviewing the privacy policy of the relevant platform before interacting with it or providing personal information.

15. Protection of Personal Information

Run Collective takes reasonable technical and organisational measures to protect personal information against:

Loss
Theft
Misuse
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Destruction

We take reasonable steps to restrict access to personal information to persons who require it for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

16. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained where necessary for:

Customer accounts
Orders and transactions
Deliveries and collections
Exchanges and customer-service matters
Accounting and financial records
Legal and regulatory compliance
Fraud prevention
Dispute resolution
Warranty or product-related matters
Event administration
Marketing where permitted
Protection of our legal rights
Legitimate business record-keeping

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

17. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally appropriate
Object to certain processing of your personal information
Object to direct marketing
Request information about how your personal information is processed
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

We may need to verify your identity before processing certain requests.

Certain rights may be subject to lawful limitations.

18. Accessing and Correcting Your Information

If you believe that personal information we hold about you is inaccurate, incomplete or outdated, you may contact us and request that it be corrected or updated.

Where applicable, customers may also manage certain personal information through their website account.

You may request access to personal information held by Run Collective, subject to applicable legal requirements.

Reasonable proof of identity may be required before personal information is released.

19. Children’s Information

The Run Collective website is intended for general audiences.

Where personal information relating to a child is collected, we will process that information in accordance with applicable South African law.

Where required, appropriate consent or authorisation from a parent, guardian or other legally authorised person will be obtained.

20. International Transfers

Some third-party technology, payment, hosting, communication, analytics or software providers used by Run Collective may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Run Collective will take reasonable steps to ensure that such processing complies with applicable South African data protection requirements.

21. Security of Customer Accounts

Customers with accounts on the website are responsible for keeping their login credentials confidential.

You should not share your password with another person.

Run Collective takes reasonable steps to maintain the integrity and security of its website, online systems and customer information.

If you believe that your account or personal information has been compromised, please contact us as soon as possible.

22. Changes to This Privacy Policy

Run Collective may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
Changes to our products or services
Changes in technology
Changes to applicable legislation

The updated version will be published on this page together with the relevant updated date.

We encourage customers and visitors to review this Privacy Policy periodically.

23. Responsible Party

For purposes of applicable South African data protection legislation, the responsible party for personal information processed by Run Collective is:

Run Collective

Email: tristan@runcollective.co.za
Telephone: 076 860 1107

Physical Addresses:

Hillcrest
42 Old Main Road
Hillcrest Centre
Hillcrest, KwaZulu-Natal
South Africa

Durban North
36 Aubrey Drive
Glenore Centre
Durban North
KwaZulu-Natal
South Africa

These contact details and store locations are published on the Run Collective website.

24. Privacy Enquiries and Requests

If you have questions about this Privacy Policy, would like to request access to your personal information, wish to correct your information, or have a privacy-related complaint, please contact Run Collective:

Email: tristan@runcollective.co.za
Telephone: 076 860 1107

We will take reasonable steps to investigate and respond to privacy-related requests and complaints.

25. Complaints to the Information Regulator

If you are dissatisfied with how Run Collective has handled your personal information, you may also lodge a complaint with the Information Regulator of South Africa, subject to the applicable requirements and procedures.

Information Regulator of South Africa

Website: www.inforegulator.org.za